EBUSINESS INDIA
Icreon Communications develops B2B and B2C e-commerce solutions that
are fully integrated with a company's existing business systems. We
help businesses realize results from their e-commerce initiatives
by building the framework, systems, tools, content, and compelling
interface design required to empower customers to complete purchase
transactions with ease and confidence. Our team is capable of handling
all aspects of e-commerce strategy and development, including end-to-end
security, distributed transaction processing, XML-based interoperability,
and integration with online payment, order processing, content management,
and customer relationship management systems.
MANAGE THE ENTIRE TRANSACTION CYCLE
Icreon helps companies leverage the Internet to strengthen customer
relationships, increase efficiencies, and exploit new channels for
selling products and services. With experience building complete,
turnkey e-commerce solutions across multiple digital channels, Icreon
can integrate or custom-build applications for product presentation
and browsing, shopping cart functionality, order tracking, account
management, payment resolution, personalization, content management,
customer relationship management, as well as inventory and catalog
management. We ensure that the solutions we deliver allow companies
to manage and control the entire transaction cycle - from the initial
customer contact, through to product selection, payment processing,
and fulfillment.
INTEGRATE E-COMMERCE INITIATIVES WITH ENTERPRISE
SYSTEMS
Icreon works with companies to develop strategies for leveraging existing
investments in technology and legacy data. We minimize the impact
of an e-commerce solution on the traditional aspects of an enterprise
by building projects with the company's existing infrastructure and
internal resource requirements in mind. Our technical architects carefully
examine a company's systems, making recommendations on the hardware
and software required for the customized solution, providing input
on "buy vs. build" decisions, and determining how the required
third-party components will be integrated into the e-commerce application.
ENSURE TRANSACTION SECURITY
Icreon ensures that companies will be able to offer secure transaction
processing online in order to win the confidence and loyalty of customers.
We take advantage of the latest Internet security standards, including
128-bit SSL encryption, as well as emerging credit card processing
standards such as SET. Our application services group ensures that
systems are continually monitored and protected from security breaches,
and that issues are managed from detection to resolution without any
traffic interruption.
CONTROL THE COST AND QUALITY OF CUSTOMER
SERVICE AND SUPPORT
Internet technologies have presented businesses with greater opportunities
to interact with and sell to customers directly, while presenting
new challenges in maintaining the consistency of customer service
across online and offline channels. Icreon works with companies to
manage the cost of providing service and support to customers through
multiple points of interaction. Based on a company's internal resources,
the nature of its e-commerce initiatives, and the needs of its customers,
Icreon develops an integrated customer support infrastructure that
will enable the company to manage service costs, maintain the quality
of customer interactions, and capture valuable transaction data both
online and offline.
RELIABLE AND SCALABLE E-COMMERCE SOLUTIONS
As an Internet solutions provider to both domestic and global, Icreon
Communications knows how to deliver superior solutions that make good
business sense. Throughout the process of developing an e-commerce
project, we place special emphasis on optimizing the security, performance,
flexibility, scalability, and reliability of the solution. Our technical
architects and developers have expertise creating custom solutions
on the leading e-commerce platforms. As Internet technologies continue
to evolve, we are devising innovative strategies for incorporating
emerging technologies such as wireless applications and Microsoft.NET
into our e-commerce solutions. |
About us 
