SugarCRM Consulting in India

SugarCRM is a commercial open source Customer Relationship Management software that is designed to meet all the CRM requirements of organizations. It is developed using PHP and is available in both free and commercial editions.

SugarCRM is a feature-rich application that enables organizations to automate activities related to customers and customer relationships in a more organized manner. The features of SugarCRM include the following:

	Customer Support: Managers can view details of all customer interactions and can monitor and track customer issues and effectiveness of the responses to the same. Bug and issue escalation features are built into the solution.
	Sales Management: Managers can store, track and share sales data across the organization. The sales management module includes features to track and manage sales leads, opportunities and deal progress resulting in increased productivity. It includes options to store and view details of customers thereby improving the up-selling and cross-selling opportunities. Sales managers can define teams, assign sales leads and analyze and monitor the effectiveness of the teams.
	Marketing Management: Managers can create and track multiple marketing campaigns. They can capture leads generated from the campaigns, categorize them according to various attributes and assign them to sales representatives.
	Reporting: Detailed statistical reports can be generating enabling the effective monitoring of activities and performance. Reports can be drilled down to view a detailed analysis. Provides support for real time analysis of performances, in the form of reports, charts and graphs.

	Provides support for multiple languages
	Sugar Studio the administration module of SugarCRM can be used to perform system maintenance and administration tasks such as defining workflows, alerts, customizing form fields etc
	Provides extensive document management functionalities enabling the creation of a centralized document repository wherein users can store, organize and share documents
	Safety and security features allow the creation of different access levels and user roles in order to restrict access
	SugarCRM includes integrated RSS feeds enabling users to specify the content they wish to view
	Provides support for offline synchronization where users can work offline and update the data in the system when they logon to the network
	Users can set their preferences an customize the display and layout of various interfaces in the application
	Discussion Forums can be integrated with the solution enabling users to easily share and exchange information on any topic
	Includes plug-ins for Microsoft Word enabling the SugarCRM data to be accessed and used in letters etc