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CUSTOMER EXPERIENCE / PRODUCT + SERVICE DESIGN

PRODUCT AND SERVICE STRATEGY THAT DESIGNS FOR GROWTH THROUGHOUT YOUR CUSTOMER EXPERIENCE.

Building the Services and Products that transforms your brand in the eyes, mind and fingers of your customer - using Customer Experience to create growth.

PRODUCT + SERVICE DESIGN

In today’s business environment, the customer is the key player in our strategic game.

Our Product & Service Strategy and Design Practice crafts and builds the right digital products to deliver seamless and memorable experiences for your customers – on their terms. With a combination of strategic prowess, elegant design, and engineering excellence, we deliver digital products the transform brands and industries.

Product + Service Design Clients

CLIENT SPOTLIGHT: XPRESSPA CLIENT SPOTLIGHT: XPRESSPA
SERVICE OVERVIEW

Product and Service Design starts with the customer and ends with satisfaction.

Our Product and Service Design team creates new value for your brand and your organization. Not only are you able to offer more, but you are able learn more about your customers – continuing the progression of your customer experience journey and your digital transformation.

Service Detail

360 CUSTOMER DIAGNOSTICS

Understanding customers from the inside out – then capturing customer sentiment, implicit and explicit desires and opportunities to delight users through direct feedback and data analysis.

CUSTOMER JOURNEY MAPS

Mapping the customer journey to find moments that matter – whether painful or enjoyable. Then building the ideal path for maximum success.

PRODUCT-MARKET FIT

Using the knowledge of the customer and their ideal customer journeys, we develop the criteria for product-market-fit long before we write any code – the true foundation for any growth success.

PRODUCT DESIGN CONSULTING

Experience Design is crucial to any product design. We consult with our clients to not only deliver impeccable product user interface, but also an integrated service and experience design.

PRODUCT DEVELOPMENT CONSULTING

Once validated for product market fit and consumer acceptance, we work with our clients for product development consulting. Whether developing in house or with our team, our product development practice brings products to market quickly, effectively and beautifully.

SERVICE DESIGN CONSULTING

Product and Service Design is about activating the organization around the customer needs and actions. Our Service Design Consulting practice builds the service behind the product, streamlining the experience for the customer.

LOYALTY STRATEGY + DESIGN

We help clients make sense of their data by connecting their data to their business and customer KPIs – increasing organizational intelligence.

GO TO MARKET STRATEGY

Product + Service Design is meant to deliver new or incremental value to your customers. Building adoption with your customer is a combination of sticky experiences as well as a robust go to market strategy.