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Customer Success Manager

  • LOCATION

    Newyork, TX, United States, 10001

  • DEPARTMENT

    Customer Success

  • TYPE

    Full Time

Icreon’s Mission:

Icreon is a Digital Innovation Agency. We strongly believe that a company’s success and longevity are directly proportional to its ability to innovate. To conjure new ideas, engineer new systems, and create new products – innovation is the only true competitive advantage in business.

Who we are:

Icreon works with leaders of companies to affect positive transformation through digital innovation. A rare cross-section of ‘thinkers’ and ‘doers’, our team combines the highest level of strategic leadership with advanced execution.

Every business is now a digital business. The challenge is applying technology to its fullest potential in any organization. After all, ideas have value only when they can be applied. This is what it means to put innovation to work. We are Icreon. We put innovation to work.

Role Overview (Objective & Scope)

Icreon is seeking a Customer Success manager, to ensure that they receive exceptional service whilst the business’s goals are supported.  We are passionate and committed to making a difference through every interaction, making being part of Icreon a positive experience.

You will work directly with clients and internal teams to provide a positive experience and will collaborate with the wider sales team in supporting new business opportunities.

As a people person you will be willing to engage, discuss and collaborate with both clients and internal teams to ensure account and project success. Responsibilities will include management of key stakeholders within client organizations both virtually and in person and to ensure the retention and growth of the client.

Duties & Responsibilities:

  • Delivering operational excellence through building internal & external working relationships
  • Understanding the client business and their construct allowing identification of their divisions that are untapped
  • Developing new business presentations to new stakeholders
  • Spotting and nurturing opportunities
  • To act as a point of contact and escalation internally & externally for client work
  • Establishing communication governance with client
  • Interacting with clients and building relationships with them while ensuring their needs are being me
  • Developing and overseeing the implementation of client service protocols
  • Resolving complex client problems or disputes in a professional manner
  • Keeping records and documentation of client interactions
  • Creating monthly and quarterly reports to determine whether KPIs are being met and where there is room for improvement
  • Interrogating and analyzing project data to bring key insights and value to clients
  • Being able to identify existing client risk and work with the internal teams to mitigate

Must have

  • Excellent communication skills
  • Ability to anticipate the needs of customers
  • A people person with strong analytical thinking skills
  • Reliable and Self motivated
  • Be able to keep people engaged
  • Be able to Plan and be extremely organized
  • Have commercial and business acumen

Why Icreon?

As a digital innovation agency - we steer clear from the stereotypes of typical consultants. We have an undying passion to drive digital innovation to our clients' business models, and that means obsessively trying to figure out how to grow their top and bottom line through digital experiences. If you share that same passion, there's no other company quite like us. Reach out.

Why Else?

  • A Market-Competitive Salary + Results-Drive Bonus
  • A highly configurable health, dental & vision plan
  • Access to discounted professional development seminars and a discrete training budget
  • FSA, HSA programs
  • Discounts on local city events and products
  • Choice of personal computing device and peripherals

Join the Icreon family.