Headquartered in New York, Smile Train is a 501(c)(3) organization that strives to provide free cleft and palate repair surgery to underprivileged children around the globe. Since their inception in 1999, Smile Train has partnered with 1000+ local hospitals in more than 85 countries to train surgeons and doctors in cleft repairs. With over 128,000+ surgeries every year, the organization has proudly transformed the lives of more than one million children worldwide.
Icreon and SmileTrain first started working together on a website redesign project. The existing platform that the SmileTrain team was using packaged CMS & CRM components together, but lacked the flexibility and control to make custom changes for the website. They were looking for a partner who could recommend a more integrated environment for their donor management tools.