The Approach & Solution
We initially collaborated on outlining a product strategy that could guide the formation of the business and technical requirements of the software. An agile team worked closely with Amdocs management in order to define initial features and launch objectives with a very clear mission. The product would have the flexibility to upskill employees across a number of different specializations while providing customers the ability to monitor employee progress.
The outcome was a solution that enables Amdocs to provide their customers eLearning as a Service. The solution leverages machine learning models that evaluate employee management, and automatically re-adjusts their learning content in real-time. In addition, the solution leverages big data analysis to automatically score, evaluate and feed new content to employees so that they can learn relevant new skillsets to their job.