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CUSTOMER EXPERIENCE / 360 CUSTOMER DIAGNOSTICS

THE MORE YOU KNOW ABOUT YOUR CUSTOMER, THE MORE YOU CAN DO FOR THEM

Becoming customer-centric is more than gathering data, it's about understanding the data and what that means in the real world. Our 360 Customer Diagnostics practice not only bulids personas, but makes them actionable through data and customer experience journey mapping

360 CUSTOMER DIAGNOSTICS

The customer holds the keys for future growth. Tap into the extraordinary world of experience led business growth backed by real-time customer diagnostics and data analysis

Icreon creates experiences by understanding customers from the inside out – then capturing customer sentiment, implicit and explicit desires and opportunities to delight them. We do customer diagnostics to provide critical insights needed for your comprehensive CX transformation

Our Clients

The Process The Process
SERVICES DETAIL

Digital Experience Platform

Never lose a chance to foster 1:1 relationship with your customers or partners. With Digital Experience Platforms like Sitecore, we create consistent experiences across channels, geographies and devices based on customer needs and preferences

Customer Data Intelligence

Consolidate critical data about your customers across siloed systems to achieve your cross-functional business objectives. Our customer experience team work on details and activities collected to gain deeper understanding and create meaningful business relationships

Cognitive Analytics

At Icreon, we provide actionable insights and recommendations to drive business outcomes. We leverage AI and ML powered analytics to gain visibility into systemic performance gaps and challenges occurring in cultivating new customer engagements

Customer Data Platform

Unify all customer data at one place and make the data available across all systems in your tech stack with the power of customer data platforms. Our CDP experts help businesses scale personalization efforts and stay relevant with next best action plan, leading to the next best experience for your customers

Our Solutions

Strategy + Consulting

We approach digital consulting from a holistic perspective to boost your business to the next level.

Customer Experience

Digital & technology solutions that enhances your customer’s experience for growth.

Technology + Engineering

Icreon's digital solutions maximize our client technology investments for enabling better experiences.

Enterprise Platforms

By always innovating, we tap into the maximum potential of enterprise platforms.

Acceleration Studio

Innovation takes insight, inspiration, aspiration and action. We bring together the greatest minds to give you what you need to get to 'What's Next" now.

How We Work

1

ENSURE
STABILITY

We build digital infrastructure to ensure our clients have the foundational stability to meet the unexpected and to deliver on their digital transformation.

2

GAIN
MOMENTUM

We design new operational models, workflows, tools, and systems to enable our clients to run their businesses more fluidly and more efficiently.

3

ACCELERATE
CHANGE

We bring ideas to market with speed and scale to help our clients augment their capacity for growth, find new sources of revenue, and embark on critical innovations.