With Icreon's strategic consultation, CSCS laid out the foundation for their digital transformation, enabling the revolutionisation of application processing and contact center services. First, the team understood the existing CSCS license processing mechanism then came up with the digital strategy to shift their legacy applications to a modern system which included technology consolidation of multiple third-party APIs and data migration of about 1.5 million customers and 3.5 million issued licenses.
Icreon built the license management system enabling end users to apply for online applications and agents to process back office operations. The web-based application was built with seperate interfaces (UI) for different roles namely Individual, Employer, Customer Service Agent, and Administrator, streamlining the overall process of online application submission, processing, validation, and license generation. For example, the team developed independent services: Users: for users and user’s role management; Application: for applying licenses and application processing; Card: for searching for licenses and issuing of license cards. These modular services run on AWS Cloud and microservice architecture. Icreon’s development team chose the frameworks and libraries like AngularJS/ReactJS to ensure a scaleable, secure, and reliable application design.
Icreon implemented Optical Character Recognition (OCR) technology to scan certificates, detect certificate ID numbers, expiry dates, and applicant names. The platform then uses API’s to connect with thouasands of different schools and awarding bodies that offer construction certification training programs to check for authenticity and elimate fraudualnt license applications. The plaform is also integrated with CSCS’s license production system and generates virtual licenses for mobile apps, enabling employers or government officals to easily access certification details by simpliy scanning a QR code located on issued licenses.
This system revolutionizes how the UK construction industry maintains a capable workforce on its sites. It instills confidence in constuction employers, clients, and on-site workers by verifying proper training and qualifications, while fostering industry growth.
Leveraging Icreon's digital transformation expertise, CSCS successfully delivered an exceptional omnichannel experience, granting users the freedom to access applications anytime, anywhere, and on any device which made CSCS’s resources more accessible to the public.