Through a strategic partnership with the NHS, Icreon tackled their business challenges collaboratively. A three-month strategy phase was conducted in consultation with the NHS digital team to understand and architect robust data-security measures. This foundational work paved the way for the creation of a multifaceted digital ecosystem, comprising iPhone and Android apps for patients, an iPad app for hospital use, and a web application designed for hospital reception and department admins to efficiently plan patient intake.
At the heart of this digital transformation initiative was a commitment to enhance patient interactions with the healthcare system. Icreon introduced patient-centric mobile applications that revolutionized appointment management. Patients were able to book appointments by way of a cleverly designed iPhone app, while walk-in patients could log their symptoms and secure immediate appointments using an iPad app.
This suite included an intelligent symptom mapping feature that connected reported symptoms with specific questionnaires so that patients could describe their symptoms in detail. As a result of the integrated algorithms, appointments were prioritized based on symptom severity and medical history, ensuring prompt attention for urgent cases.
As part of this digital solution, Icreon developed a specialized administrative web application for NHS staff. As well as tracking patient appointments, this tool leveraged extensive patient data to facilitate more effective and personalized care. By using the administrative web application, healthcare could optimize patient management and embrace data-driven decision-making.
By focusing on patient experience, efficiency, and quality of care, these pioneering solutions collectively reshaped the healthcare landscape within NHS hospitals.