The Icreon team consulted the founding management team of the company to help them stimulate new client growth. Together, the team came up with a dire solution- rethink all fulfillment processes from the grounds up. Icreon mobilized a team of consultants, developers, and designers to think through the process by speaking with every core member of the supply chain team. The team spent 15 weeks to understand the process- going on trips with contract carriers, spending time in multiple warehouses, talking to sales and marketing teams, and even going through entire order processing – and identified the major breaks and siloes created within the business.
The output was a blueprint of building their own IP – an end-to-end integrated platform that would modularize their business and allow them to act as a “logistics-as-a-service” company. Icreon ideated a ‘universal connector’ software that can be loosely coupled into any business process for any client. The platform would act as a flexible business playbook – anytime XPO wanted to support a new customer, the platform would seamlessly fit in with the business processes at hand.
Over the course of a 3-year relationship with the organization, Icreon has built a number of mission critical systems with XPO –helping the organization manage corporate acquisitions, increase their operational capacity, and acquire new clients. Icreon worked together with XPO to build out a scalable mechanism to integrate various third-party systems into a centralized application dashboard. This integration work enabled the business to seamlessly on-board new clients and legacy systems into a single view, giving the business clarity on how operations are going on a second-by-second basis.
Our work with XPO was enabled by a standardized process for dealing with disparate internal and external platforms. Icreon worked with XPO to first define an inventory of the business processes, applications & data transfer mechanisms that needed to be consolidated. This enabled us to prioritize different events based on financial benefit for the company. From there, we split into 3 agile development teams, each responsible for a different system that needed to be integrated into our middleware architecture. This involved engineering, test automation & deploying the solution. Finally, Icreon built out a common library of interfaces that would allow other vendors and engineers to leverage our middleware to pull and push information from different systems.