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Global Omnichannel Leadership Report 2024

Explore how brands deliver OmniChannel value across three unified shopping experience areas: online mobile app and store.

Feb 15, 2024
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Uncover the landscape of omnichannel retail with the 2024 leadership report

Assessing 700 global brands across 10 countries, we dive deep into online, mobile, and in-store experiences, revealing key insights and strategic recommendations for shaping the future of challenger brands.

Key Highlights

  • Identify leading omnichannel brands and unravel their strategies for delivering seamless customer experiences.
  • Explore the current market outlook of omnichannel capabilities across 700 global brands and benchmark against industry standards.
  • Uncover your omnichannel maturity as our third-party research took a deep dive into auditing online, mobile, and in-store experiences, providing an unbiased assessment of omnichannel maturity.
  • Unlock insights on what’s shaping up the customer experience from our executive leadership, to make informed decisions and stay ahead in the ever-evolving retail landscape.

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