Customer Experience Solutions


Our experienced design team takes a design-thinking approach to create a seamless customer experience across all channels. We help you to truly understand your audience's needs so that you can create a delightful experience in the backdrop of consistent consumer behavioral shifts. 


Accelerate Growth with Experience

Human-centered experience design, driven by design, and powered by data

We are a global, full-service digital solutions agency with deep expertise in digital strategy, user experience, and customer experience. We help our clients improve conversion, increase engagement, streamline customer journeys, and delight customers. We apply learnings from behavioral science and user experience data to imagine and engineer digital experiences enjoyed by millions of people.

We bring a multi-national team comprised of over 350+ experienced technologists and a 20+ year track-record of delivering amazing customer experiences for many of the world’s leading brands. We use data to truly understand your audience's needs, so we deliver delightful experiences in the backdrop of consistent consumer behavioral shifts. Keeping people at the center of experience design, we give our clients a strong digital foundation for growth.

Customer Experience Services
What our clients are saying about us

Trusted by the world's leading brands

“I definitely would recommend Icreon, because Icreon has a very interesting combination of both technical expertise and strategic thinking. Generally, I think you find digital agencies with one or the other. The ability to combine both represents not only a great ability to think strategically about a client’s problems and needs, but to implement those strategies with true technical solutions.“

– Barry Silverman, VP of Marketing and Branding at Ultrafabrics.

Enabling the Next-Gen Foundation for a 100-year-Old Organization

The American Geophysical Union (AGU) is a not-for-profit organization comprising a community of experts worldwide in Earth and space sciences. AGU's challenge was to deliver direct access and connectivity to the right information to the right people at the right time. Additionally, they wanted to reach the next level of discovery to reposition themselves to be an industry leader.

Icreon helped them to tap into the true potential of migration and modernization. This provided them with dynamic flexibility to be one of the top-tier organizations and achieve their vision.

Read the full case study here.

Speak with our CX experts today

  • 400+
  • 97%
    Client Retention Rate
  • 24+
    Years of growth
  • 9
It starts with a single click but doesn’t end there

CX Solutions

We create impeccable user experience journeys that tap into intent, context, and experience – mapping customer journeys to find unforgettable moments. We offer innovative solutions that have helped hundreds of global companies.

Understanding You & Your Customers

By understanding customer goals, their pain point, and existing relationships we outline how digital can overcome the most challenging situations. Our CX experts follow an empathy-driven approach to bring about the breakthrough you're looking for.

Digital & Growth Strategy

We drive digital growth by designing a custom growth strategy plan that provides specialized expertise. Together, let’s set the foundation for how your brand needs to act strategically based on a thorough audit, immersive discussions, competitor analysis, consolidating content, and strategy consulting.

Strategic Visions To Reality

Considering the latest disruptive industry trends, unforeseeable disruptions, and evolving customer needs, we define a clear strategic direction with a robust data-driven roadmap to bring life to your vision.

Transforming CX At Scale

Based on strategic go-to-market planning, business goals, and best practices, we design the digital product for your brand and its service. Your transformed digital experience is scalable, end-to-end, and poised for growth.

Leveling Up Your CX Ante

Our CX expert team partners with you to help optimize or redefine CX based on customer feedback and data intelligence like declining operational efficiency, increasing OPEX, NPS at al. By adopting the latest in digital space for brand growth, we strive to turn every challenge into an opportunity and lay the best path for maximum gains.