XPO, through hands-on executive leadership, had grown into a highly versatile, distributed company. By pivoting into a wide array of services, the company had expanded across North America rapidly, creating a large need for strong technology systems that speak together to help thousands of employees, drivers and technicians get jobs done quickly and efficiently.
One major hurdle that XPO was facing was the dependency on third-party platforms for key components in the supply chain - warehousing, same day delivery and national assembly. The question then became – what if XPO owned the entire tech stack of the supply chain instead? Icreon and XPO did a deep dive analysis into what a product like that would look like, and what would be required to deliver on it.
Together, we devised a drastic solution: let’s re-think all fulfilment processes from the grounds up. We spent 15 weeks speaking with every core member of the supply chain team – going on trips with contract carriers, spending time in multiple warehouse, talking to sales and marketing teams, and even going through entire order processing – and identified the major breaks and siloes created within the business.