Many Growth companies often struggle with siloed technology which was bought in a hurry to create more capabilities. Without a proper assessment of the potential impact of new technological development, the technology solutions can't deliver on future promises. At this point, business leaders need to ensure the new technology can provide true value to the business as it continues to expand and grow, by opting for an extensive tech assessment.
Why is Tech Assessment Important for Your Business?
Delivering a meaningful customer experience needs a major investment in the right technology. This can be quite time-consuming and expensive. The last thing you want to know is that your new technology doesn’t meet your requirements. Surprisingly, this is what’s happening to several companies due to a lack of proper planning.
The answer? conducting a tech assessment depending on your current technology and your organization’s growth vision. But how to get there? Through an intensive technology assessment, to evaluate the current state of your company’s technology infrastructure and future requirement. More narrowly, a tech assessment emphasizes on where your present system fails to meet your business requirements. For instance, Steinway & Sons, an American piano company was seeking the best way to optimize their digital maturity. In the journey of transforming their customer digital experience, Steinway and Icreon worked together to facilitate a powerful technology assessment to bridge the gaps in between.
Tech Assessment – Prioritizing How to Go About it
A well-structured technology assessment process to analyze and choose a technology solution helps to achieve the true objectives of the business. The process forces you to both recognize the exact problem to solve it right away.
Before You Start, Think About the Business Results You are Seeking
Any successful tech assessment would need meticulous thought and a careful preparation. For instance, an investor might need to make sure the current technology can deliver on future expectations. Before starting with the assessment, here are a few questions to ask to receive better results:
Why should we perform a tech assessment? For instance:
Who will be the sponsor of the entire process? Who are the stakeholders?
What are they hoping to achieve from the assessment?
How will you respond to the results?
Communicate with the Key Stakeholders
Tech teams don’t work in isolation. The product requirements come from sales, marketing, executive suite, and product management. Business leaders must take a close look into how the product requirements are being derived, whether the needs are justifiable enough given the skillset of the tech team, and how the tech team communicates with other teams in the organization. This means that while conducting the technology assessment process, you get insights from all the teams that depend on the tech team to perform their jobs, for instance, key sales executives or support engineers. It is important to find the truth amidst the opinions of several stakeholders.
Get the Right People for your Tech Assessment Team
It is crucial to have the right person from the right team for a successful assessment. If the assessment is complicated it may be necessary to use team members with broader expertise. Here are some examples of the expertise that might be required:
For technology and product development teams:
In-depth knowledge of programming languages and frameworks
Familiarity with cloud and on-premises infrastructure
Best practices in software architecture
For business and management teams:
Deep knowledge of business and revenue models in the target industry
An accurate understanding of customer pain points
Latest insights of the market and leading competitors
Make the Tech Assessment Factual and Worthwhile
While doing an internal tech assessment, it can be quite difficult to make it factual to enable the company to take the right decision. Because different stakeholders will have different opinions on the technology. Here are some of the best ways to make sure your technology assessment ends up aligning with business objectives:
Establish a clear set of objectives for the entire process
Select the right team for the assessment. Ensure the team is having solid knowledge about the products and technology, a good understanding of how the entire business works, and inspire reliability amongst the stakeholders
Ensure all the stakeholders and others have received the key information
Be ready to take action on the results of the technology assessment process
Consider using a third-party or outsourcing the assessment to bring fresh perspective and insights
Use Tech Assessment to Make Smart Technology Choices
We are on the brink of major societal changes which is fueled by factors like the Covid-19 pandemic, critical global economy, and climate change. Several businesses are focusing on strengthening their technological aspect in these uncertain times. Completing the tech assessment is only the very first step. Making the most of the insights received from the assessment will determine your next steps to update the current system or invest in a newer technological development to better meet your purpose such as operational, and financial goals.
To figure out what needs to be addressed immediately or what fits into your business goals, connect with us for a definitive direction.