ChangeCX has joined forces with Icreon to offer end-to-end digital commerce, composable, and omnichannel solutions.

Global Textile Manufacturer


"I highly recommend Icreon for their rare combination of technical expertise and strategic thinking. Their ability to merge these skills allows them to not only understand our challenges but also to design, develop, and implement solutions to overcome those challenges." – Barry Silverman, Vice President of Marketing and Branding at Ultrafabrics

Digital Commerce Consulting

Fuel Growth and Delight Shoppers with Connected Commerce Experiences

Icreon is an advanced digital commerce consultancy offering full-service solutions for retailers and brand manufacturers. Our 400+ strategists, designers, and engineers leverage deep expertise across commerce, content, and cloud to deliver seamless omni-channel experiences, data-driven insights, and hyper personalized buyer journeys that drive B2C and B2B business growth.

Digital Commerce Expertise

Composable Commerce

Icreon unlocks agility and growth with composable commerce solutions. Our ecommerce consultants guide you through a prescriptive approach, crafting a strategic roadmap with Microservices-based, API-first, Cloud-native, and Headless (MACH) architecture at its core. Seamlessly integrate best-of-breed microservices for ultimate flexibility and scalability. From strategy to implementation, we empower you to deliver exceptional customer experiences that evolve with your business.

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Omnichannel Commerce

Icreon elevates your retail journey with a frictionless, omnichannel experience. Customers can seamlessly move between online browsing and in-store pickup, all managed within a unified system. Our expertise ensures a smooth flow across all touchpoints, from web to store, ultimately driving sales and customer satisfaction.

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Order Management

We redefine omnichannel success with our order management services. Beyond seamless initial implementation, we specialize in ongoing order management, ensuring the fluidity of your retail operations. From swift order processing to efficient fulfillment and inventory precision, our tailored solutions optimize the entire order lifecycle. Improve your retail experience with streamlined operations and precise inventory control.

Cloud Innovation

Icreon pioneers cloud innovation with robust and scalable solutions for ecommerce. Our expertise spans Integration, Infrastructure, Custom Applications, and modern and actionable Data Lakes and Warehouses. Seamlessly optimizing ecommerce workflows and ensuring robust infrastructure, we deliver tailored applications that enhance user experiences.

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Ongoing Business Optimization

We provide ongoing support, including proactive monitoring, rapid issue resolution, and comprehensive performance reports. Icreon partner with you throughout your journey, from uncovering valuable features to optimizing customer experiences. Trust Icreon to maximize your return on investment in commerce technology.

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Our Industry Expertise
  • Retail

    We are an advanced ecommerce consultancy offering full-service omnichannel solutions for retailers. We leverage deep expertise to deliver seamless experiences, data-driven insights, and hyper-personalized journeys that drive business growth.

  • Consumer Goods

    Accelerate your consumer goods brand with a seasoned digital commerce partner. Together, we’ll define clear objectives and measurable KPIs to track progress. Finally, we’ll craft a personalized commerce roadmap and build an experience that drives sustainable growth.

  • B2B & D2C Marketplaces

    Drive D2C revenue or streamline B2B ordering for your manufacturing business with an expertly crafted online marketplace. Our team of 400+ digital experts will guide you through every stage, from strategic planning and platform selection to launch, optimization, and ongoing support.


We deliver award-winning digital experiences. 

ICREON at a Glance
  • 9
  • 400+
    Digital Experts
  • 24+
    Years of growth
  • 97%
    Client Retention


Success Story: Steinway & Sons
Building A Winning Digital Ecommerce Strategy

German-American piano company Steinway & Sons was seeking a next-gen digital ecommerce strategy to create truly cohesive ecommerce experiences. Icreon worked with Steinway to create a unified ecommerce experience that bridged the gaps in the customer journey to enable digital growth.

Read the complete case study here.

Gain another perspective and have a conversation with our consultants

Show FAQs

FAQs Around Ecommerce Solutions:

  • What Are the Different Types of Ecommerce Solutions?

    Depending on the type of business you have, different types of ecommerce solutions can cater to your needs. Here are some examples:

    Software as a Service (SaaS)
    These are cloud-based solutions that don’t require any installation or setup. They are also scalable and easy to use, so you can easily add more features without spending much money.

    Hosted Shopping Cart Software
    This is an extension of SaaS software. It allows you to use your domain name and host it on your server, but it still has the same ease of use as SaaS solutions.

    Managed Hosting Solutions
    With managed hosting solutions, you must sign up for an account with them, and they will manage everything else for you, including security updates and backups.

    Open-Source Options
    If you want something that has an open-source code base (like WordPress or Magento), then this is probably what you should be looking at. Open-source solutions are free to download and use, but there will be some limitations on customization because of their open nature.
  • How to create an impressive ecommerce website?

    To create a unique ecommerce website, you need to know your strengths and weaknesses. You can do this by doing a thorough audit of your current website.

    You can do this by following these steps:

    Analyze your existing traffic sources
    You need to understand where most of your traffic is coming from and what kind of content attracts the most people to your site. This will help you optimize your content strategy in the future.

    Look at user behavior on the site
    Is there anything that frustrates visitors or puts them off? What pages are users frequently visiting? Are there any features that users love but could be improved upon?

    Review analytics across multiple devices and browsers
    Use Google Analytics or another service that tracks visitor behavior to see how people use the site from different devices and browsers. This will give insight into what kind of device they're using (desktop vs. mobile) and how they interact with it (whether they're browsing or buying).
  • What does an e-commerce website include?

    A typical e-commerce website includes the following elements:

    Product catalog
    A place where you can view all the products available for sale on your site. This includes information about each product, such as its price, size, color, and material. You can also display customer reviews for each product here.

    Customer accounts
    This is where customers register and enter their payment information to buy products on your website. Each account has a specific password that you can use to identify each customer when they make a purchase.

    Checkout process
    This allows customers to pay for their orders using any payment method supported by your store (for example, PayPal). It also allows them to review their orders before they confirm them – this is especially important if there are multiple items in an order.

    Secure payment gateways
    These are used by customers so that they can safely make payments online without fear of being scammed or having their credit card numbers stolen.

    Secure delivery methods/options
    Many e-commerce sites offer multiple delivery options for customers to pick the one that best suits them (e.g., free delivery vs. express delivery).
  • What Are the Main Activities of Ecommerce Sites?

    Ecommerce websites are the ones that sell products and services online. The ecommerce industry is growing rapidly, and it has become an essential part of the internet today.

    The main activities of an ecommerce site are:

    Product listing
    You need to list your products on your site so customers can see them. You can use product feeds, catalogs, or databases to list your products on your site.

    Product search
    You need to make it easy for customers to find what they are looking for. You can do this by providing them with a search box or using filters and categories to narrow down their search results.

    Once customers have found what they want, they will want to buy it from you. This means setting up a checkout process where they can enter their details and pay for their order with their credit card or another payment method of choice, such as PayPal.

    Customer service
    Helping customers with their questions about your products and answering any questions they may have about ordering from your store.
  • What Are the Security Risks That Are Involved with Ecommerce Websites?

    Ecommerce websites are at risk of being hacked and can be used to distribute malware or other malicious content. Hackers often target ecommerce websites because they see them as a way to steal money, credit card information, and personal data.

    Malware Infection
    Malware is a program or software installed on a computer without the user's knowledge. These programs are usually installed by clicking on links or opening attachments in emails, which often contain malicious software. Once installed, malware can gather information from your computer and allow hackers to access your data.

    Phishing scams
    Phishing scams are a popular way for hackers to steal personal information from unsuspecting victims. These scams typically take place through email and attempt to trick people into giving away their personal information by pretending they are legitimate companies or government agencies.

    Ransomware is another malware that will lock up your computer until you pay the hacker money to receive the key that unlocks it again. This type of attack has become increasingly common over recent years as hackers have found new ways to infect computers with ransomware to make money off their victims by selling them decryption keys or unlocking services.
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