Retail Industry Consulting


From online to in-store, we work with retail brands to digitally transform them into experience-led businesses through cutting-edge technology, data, and strategy.

Navigate the Changing Tides of the Retail Industry

In The Ultra-Competitive World Of Retail, Personalization Is King

The retail industry is highly competitive, with traditional brick-and-mortar stores and e-commerce giants vying for consumers' attention and dollars. Retailers must differentiate themselves by offering unique and exceptional customer service and optimizing their digital strategies to drive loyalty and conversions. In fact, great customer experiences drive over two-thirds of customer loyalty, exceeding the impact of brand and price combined – Gartner. As your trusted retail technology and consulting partner, we help retailers craft unforgettable customer shopping journeys that transcend online and physical touchpoints.


For over two decades, Icreon has partnered with leading retailers around the globe to empower their commerce platform optimizations, data-driven personalization, and omnichannel transformations. Leveraging our failsafe proof of concept to production methodology, we work with our clients to achieve success through increased automation, predictive maintenance, experience-led design, and data-driven decisions.

Digital Solutions

Retail Industry

We Work With Your Brand To Advance Your Digital Personalization Capabilities

Retail Strategy Consulting

Elevate your retail business with our comprehensive strategy & consulting services. From supply chain optimization to customer experience enhancement, our experts craft tailored strategies to meet your unique needs. With extensive market research and strategic planning, we propel your retail business forward, maximizing growth and success.

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Composable Commerce

As a leading composable commerce company, we harness the power of cloud-native architecture and API-first approach to design, build, and optimize frictionless omnichannel experiences that drive sales and exceed customer expectations. Our "Proof of Concept to Production" methodology ensures you go to market faster and prove the value of your customized solution.

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Omnichannel Commerce

Today's consumers expect a smooth journey across all channels – online, in-store, mobile. Icreon's omnichannel services create a unified experience, ensuring product availability, consistent pricing, and a frictionless buying process no matter where your customers shop. This builds brand loyalty and keeps you ahead of the curve.

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Order Management

Experience effortless order management with our comprehensive order management solutions. We handle everything from system integration to customizing solutions, ensuring your retail operations run smoothly. You can count on us to simplify order processing across all platforms, making scalability and automation possible. Elevate your business with our personalized solutions, enhancing order fulfillment and customer happiness.

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CX Design & Personalization

At Icreon, we help you design and implement powerful strategies to deliver action-oriented customer experiences across all your digital channels. Our CX experts leverage data insights, advanced tools, and techniques to deliver personalized content, offers, and interactions, driving engagement, loyalty, and ultimately, revenue growth.

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Digital Product & Platform Engineering

Icreon's digital product & platform engineering services enable rapid scaling and faster market entry. With over 400 engineers leveraging agile methodologies and cutting-edge tech infrastructure, we specialize in web, apps, commerce, and cloud platforms. Our expertise ensures efficient deployment and optimization of digital products, empowering your business to thrive in the digital landscape.

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Membership & Loyalty Programs Partner

Icreon helps you redefine customer engagement strategies, enhancing brand loyalty and retention. Utilizing data-driven insights and personalized approaches, our CX consultants help design and implement bespoke programs that resonate with target audiences, driving repeat sales and fostering enduring brand advocacy.

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Optimization & Maintenance

Icreon's optimization and maintenance services guarantee peak performance for digital experiences, applications, and infrastructure. From product upkeep to security management, we deliver unparalleled support, ensuring unwavering performance. With proactive measures, we safeguard your digital assets, providing continuous support to maintain optimal functionality and security.

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50% Increase in Website Traffic with A Complete Digital Modernization

Toto, a leading plumbing manufacturer, needed a platform that could handle a massive digital footprint while showcasing how its individual products fit into an overall larger plan. Additionally, as TOTO was continually adding new products in comprehensive detail, prioritizing the user experience, so that it was personalized and straightforward was critical. Learn how TOTO teamed up with Icreon to create a modernized digital strategy and implemented an updated user experience that would help the brand to cater to their target audience in a personalized manner.

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Experience the future of retail firsthand – from edge to edge

Custom Accelerators

Get to Market Faster

Try before you buy with a true proof of concept in our fully integrated sandboxes. Experience for yourself how your business model works with the leading technology platforms

  • 400+
    Team On-Staff
  • 97%
    Client Retention Rate
  • 24+
    Years of Growth
  • 9